SJMA VISITOR INFORMATION RECEPTIONIST
needed to work seasonal full-time at the Dolores Public Lands Office. Candidate must be familiar with the local mountains and be willing to work with the public informing them about recreational and multiple uses on public lands.
This weekday position is seasonal starting May 15th through November 15th, offered by the San Juan Mountains Association, interpretive support partner of the BLM and US Forest Service. Hourly wage with no benefits.
Submit resume and cover letter. If you are energetic, personable and outgoing, please send resume to:
PO Box 2261
Durango, CO 81302
Deadline is Monday April 15th.
Please contact Alan Peterson 970-385-1258 with any additional questions.
SAN JUAN MOUNTAINS ASSOCIATION
Dolores Information Receptionist
JOB SUMMARY: The Information Receptionist (IR) will answer incoming calls and greet the public as their primary duties. The Agency (Forest Service/BLM) VIS is the lead responsible for the Dolores Public Lands Office visitor information. The IR is under direct supervision of San Juan Mountains Association’s Director of Visitor Services & Bookstore operations. The IR will receive day to day direction and support from the Dolores Public Lands Agency (FS/BLM) VIS. In addition the IR will provide visitor information services, interpretive product sales and other miscellaneous front desk duties.
LOCATION: The office is located in the Dolores Public Lands Office, 29211 Highway 184, Dolores, Colorado. The position is classified as exempt “seasonal.”
Hours: Schedule will be forty (40) hours per week, Monday – Friday 8:00 am – 4:30 pm with a 1/2 hour lunch break. May 15 through November 15.
GENERAL DUTIES AND CUSTOMER SERVICE
Answer telephones in a courteous and professional manner.
Respond to telephone inquiries and provide relevant information.
Become familiar with the Bureau of Land Management and Forest Service organization, functions, activities, facilities, and personnel to provide information to callers.
Become familiar with the products so as to answer visitor questions. Additionally, become familiar with common destinations on Tres Rios BLM and San Juan NF recreation areas.
Be responsive to visitors at the front counter and answer their questions. Responding to the needs of each visitor will be a SHARED task with a TEAM approach.
The Information Receptionist is very visible to both the visitor and the agency personnel. It is very important to maintain a professional image and courteous demeanor when greeting the public and interacting with in-house personnel.
Help to maintain and update the telephone answering machine with information that includes office hours, holiday schedule, and fire report number.
Assist with front desk information sheets.
Attend VIS workshops and trainings when appropriate.
PRODUCT/INTERPRETIVE BOOKSTORE RESPONSIBILITIES
Sell products and operate the cash register. This includes the selling of FS/BLM Firewood permits, all other permit sales will be at the discretion of the lead VIS. Become familiar with the Point of Sale system/Cashier Live and the FS POSS system.
Turn in a collection of both SJMA and Government permit sales in the established protocol established at the DPLO.
Assist in maintaining product inventory and new product guidelines and suggestions that meet the SJMA mission.
Responsible for the organization of the bookstore and stocking shelves with interpretive products.
Maintain a good working relationship with each outlet.
Offer to SJMA Director of Visitor Information Services & Bookstore Operations to update all Sales Sheets, Product Order Forms, Reconciliation Sheets, Transfer Sheets, Wholesale Listings, Product Pricing, and FS/BLM Official-Use Sheets.
Offer support in contacting local businesses for potential product orders. (Marketing).
Help maintain a current listing of vendor sales tax numbers (including a copy of it.)
Keep front desk area and bookstore clean, neat and orderly.
Help to organize and maintain display areas; rotate seasonal brochure rack.
Offer support in working with agency staff and SJMA staff to update various brochures.
Help at Hunting Booths each year, as needed.
Assist with various projects and programs as needed.
SKILLS AND QUALIFICATIONS:
- Excellent interpersonal skills
- Terrific Customer Service abilities
- “Greet with a Smile” and courteous
- Friendly and personable
- Great organizational skills
- Attention to detail
- Computer literacy
- Good speaking and writing skills
- Comfortable with counting money
- Knowledge of Southwestern Colorado
- Knowledge of local recreation sites
- Knowledge of Agency regulations
- Marketing skills
High School diploma or equivalent, training in Business Administration, Outdoor Recreation, Marketing and/or Communications a plus. A B.S. or B.A. degree a plus.
A valid Colorado Driver’s License is required as well as a good driving record. A personal vehicle may be used on occasion, with mileage reimbursement at